Overview
Guatemala has one of the fastest-growing e-commerce markets among Central American countries. The payment mix is card-dominated, with credit cards leading and a notable share of bank transfer adoption.
Cross-border transactions represent the majority of total volume, with streaming and digital content as key verticals, indicating a young, digitally-native consumer base with strong appetite for international platforms.
Available payment methods
Guatemala supports the following payment methods through EBANX. For detailed integration guides, select a payment method from the sidebar or visit the API Operability page.
- Cards: Credit Cards, Debit Cards
- Cash & Codes: USDC, USDT
Customer document
Accepted type: DPI (Documento Personal de Identificacion). The document field is optional for card payments.
| Document Type | Format | Description |
|---|---|---|
| DPI | Numeric | Personal identification document (Documento Personal de Identificacion). |
Currency and settlement
| Detail | Value |
|---|---|
| Local currency | GTQ - Guatemalan Quetzal |
| Accepted currencies | GTQ |
Refunds
- Refunds for credit and debit card payments are sent to the card acquirer.
- Guatemala does not currently support alternative payment methods, so no bank transfer refund details are required.
Still need help?
We hope this article was helpful. If you still have questions, you can explore the following options:
- Merchant support: Contact our support team at sales.engineering@ebanx.com for assistance.
- Not a partner yet? Please complete the Merchant Signup Form, and our commercial team will reach out to you.
